Delivery and Return

Merchant: SIA "Alena G.K."
Registration No.: 40003330211
Legal address: Brīvības iela 84-7, Riga, LV-1001, Latvia
Email: info@henry-moon.lv

These delivery, return and refund terms are an integral part of the distance contract and apply to all purchases made through the online store www.henry-moon.lv.

After placing an order at www.henry-moon.lv, the buyer will receive an order confirmation at the email address provided. The confirmation includes the order number, a list of purchased items, the total price and applicable taxes.

All prices are indicated in EUR, including VAT. Delivery costs are calculated and displayed before the final confirmation of the order.

Payment is available using the methods described below — cash, payment card or bank transfer.

Order Pickup at Our Stores

Orders can be collected in person at one of our stores. The pickup location depends on the products ordered:

• Swarovski products can be collected at Swarovski stores.
• HOME products can be collected at the Henry Moon store.

When placing your order, select store pickup and your preferred payment method — cash or payment card.

Once your order is ready for collection, we will contact you and provide the exact pickup location.

Delivery with Omniva, DPD or DHL

Omniva and DPD Delivery

1. Pickup from an Omniva or DPD parcel locker with prepayment

Your order can be delivered to a selected Omniva or DPD parcel locker and paid for in advance by bank transfer.

What is required?

• When placing your order, specify your preferred Omniva or DPD parcel locker and select payment by bank transfer.
• Wait for a member of our team to contact you or for an invoice to be sent to you.
• Once payment has been received, your order will be prepared and dispatched to the selected parcel locker.
• When your order arrives at the parcel locker, you will receive a notification with the information and code required to collect your parcel.
• Follow the instructions displayed on the parcel locker screen to collect your order.

2. Pickup from an Omniva parcel locker with payment upon collection

This payment method is available at Omniva parcel lockers, and payment can be made by payment card.

What is required?

• When placing your order, specify your preferred Omniva parcel locker and select payment upon collection.
• When your order arrives at the parcel locker, you will receive a notification with the information and code required to collect your parcel.
• Follow the instructions displayed on the parcel locker screen and complete the payment using your payment card.
• Once payment has been completed successfully, you can collect your order.

3. Delivery by Omniva or DPD courier

Courier delivery is available with advance payment by bank transfer.

What is required?

• When placing your order, provide the complete and accurate delivery address and select payment by bank transfer.
• Wait for a member of our team to contact you or for an invoice to be sent to you.
• Once payment has been received, your order will be prepared for dispatch.
• You will receive information about the expected delivery by phone or email.

DHL Delivery

DHL courier services are available in more than 230 countries worldwide (excluding the Russian Federation and Belarus, with limited delivery availability in certain areas of Ukraine).

To find out the delivery cost and estimated delivery time for your country, please contact us at info@henry-moon.lv.

Delivery Costs and Timeframes

The exact delivery cost depends on the selected delivery method and destination country. The delivery price is displayed before the final confirmation of the order.

The seller reserves the right to adjust the delivery cost if the volume or weight of the parcel significantly exceeds the carrier's standard limits. In such cases, the customer will be informed of any changes in advance.

Estimated delivery times:

• delivery to Omniva or DPD parcel lockers within Latvia — usually within 1–5 business days after payment has been received;
• courier delivery within Latvia — usually within 1–5 business days after payment has been received;
• DHL delivery to other countries — delivery times depend on the destination country and will be confirmed individually.

Delivery times may vary depending on courier service workloads, public holidays and other circumstances beyond the seller's control.

Thank you for shopping at www.henry-moon.lv!

If you are not completely satisfied with your purchase, we will be happy to assist you.

Returns

Within 14 days of receiving your order (Article 12 of the Consumer Rights Protection Law), you may return or exchange a product purchased from www.henry-moon.lv if:

• the product is not the right size;
• a manufacturing defect was identified upon receipt of the product.*

The seller is not responsible for defects that occur after the product has been handed over to the buyer or for defects resulting from improper use of the product.

Conditions for returns

Returned products must:

• be in their original packaging;
• show no signs of use or wear, and all labels and protective stickers must remain intact;
• be free from damage indicating that the product has been used;
• be accompanied by the original invoice, receipt or other proof of purchase.

Henry Moon reserves the right not to accept a returned product if proof of purchase is unavailable, the product has been used or damaged, the original packaging or any components are missing, labels are missing, or original protective stickers have been removed.

Order Cancellation

The buyer has the right to cancel an order if the product has not yet been handed over to the delivery service provider or collected from the store.

To cancel an order, please contact us as soon as possible at info@henry-moon.lv, indicating your order number.

If the order has already been dispatched or delivered, the return and right of withdrawal procedures described in these terms will apply.

Return Procedure

If you wish to return a product, please contact us at info@henry-moon.lv, providing your name, surname, order number and the reason for the return. We will contact you to arrange the appropriate return method.

Products may be returned or exchanged in person at:

• Henry Moon, Tērbatas iela 23/25, Riga
  Tel.: +371 67311706, +371 25779931
• Swarovski "ALFA Akropole", Brīvības gatve 372, Riga
  Tel.: +371 20228882

Products may also be returned via an Omniva or DPD parcel locker. In this case, please wait for a member of our team to contact you and provide the necessary return instructions.

The product must be securely packaged and accompanied by proof of purchase and a completed return form.

Important! The customer is responsible for ensuring that the product is securely packaged for transportation.

Refunds

Once the returned product has been received and inspected for compliance with our return policy, we will notify you that your return has been received.

If all return conditions are met, the refund will be issued within 30 calendar days from the date the returned product is accepted.

Refunds are generally made using the same payment method used for the original transaction, such as a payment card or bank transfer, unless otherwise agreed between the parties and provided that the consumer does not incur any additional costs.

The refund will be made using the original payment method or transferred to the bank account specified in the return request.