Merchant: SIA "Alena G.G."
Registration No.: 40003330211
Legal address: Brīvības 84-7, Riga, LV-1001, Latvia
Email: info@henry-moon.lv

These delivery, return and refund terms are an integral part of the distance contract and apply to all purchases made in the online stores www.henry-moon.lv .

After placing an order in the online store www.henry-moon.lv or www.henry-moon.lv , the buyer receives an order confirmation to the specified email address, containing the order number, the list of purchased items, the total price, and applicable taxes.

All prices are indicated in euros (EUR), including VAT. Delivery costs are calculated and displayed before the final confirmation of the order.

Payment is available according to the payment methods described below (cash, payment card, bank transfer).

Pick up and pay for your order at one of our showrooms.

You can pick up your order by yourself with the ability to pay at the store:

- In our Swarovski stores (Swarovski items ONLY!!!)

- Henry Moon store

What is required?

- After placing your order, please indicate that you would like to pick up the goods at one of the stores and that you would like to make payment at the store by cash or bank card.

- Wait until an employee will contact you and tell you exactly where to pick up your order.

We deliver with OMNIVA, DPD or DHL.

Omniva and DPD delivery

1) Pick up your order at an Omniva or DPD collection point and pay by bank transfer (not possible outside the Baltic States).

What is required?

- After placing your order please indicate in which parcel machine you would like to pick up your order and that you would like to pay by bank transfer.

- Wait until a member of staff will contact you or you will receive the bill.

- After payment, you will soon receive a message on your phone or by email with a code that your order has been successfully delivered to the specified parcel office.

- Enter the door code you received in the text message/email.

2) Pick up your order at an Omniva collection point by paying for the item on the spot (this delivery method is available ONLY at OMNIVA parcel machines and can only be paid for by bankcard! Not possible outside the Baltic States).

What is required?

- After placing your order, please indicate in which Omniva parcel machine you would like to pick up your order and that you would like to pay for it on the spot.

- Wait for a message to your phone or email with a code stating that your order has been successfully delivered to the machine you have specified.

- Enter the door code received in the text message/email on the screen.

- Pay by credit card.

3) Receive your order by Omniva or DPD courier, paying by bank transfer (courier delivery can only be arranged by bank transfer in advance).

What is required?

- When ordering, please make sure to indicate the exact delivery address and that you would like to pay by bank transfer.

- Wait until a member of our staff contacts you or you receive the bill.

- After payment, you will receive a message on your phone or email letting you know when your order will be delivered to your address.

DHL delivery

DHL Express can deliver to over 230 countries worldwide (except Russian Federation and Belarus, with limited access to Ukraine).

Contact us (info@henry-moon.lv) for pricing and delivery transit time for your country.

Delivery Costs and Timeframes

The exact delivery cost depends on the selected delivery method and the destination country. The delivery price is displayed before the final confirmation of the order.
The seller reserves the right to adjust the delivery cost if the volume or weight of the parcel significantly exceeds the standard set by the carrier company. In such a case, the customer will be notified in advance.

Estimated delivery times:

• delivery to Omniva/DPD parcel lockers within Latvia – usually 1–5 business days after receiving payment;
• courier delivery within Latvia – usually 1–5 business days after receiving payment;
• DHL delivery to other countries – the timeframe depends on the destination country and will be clarified in communication with the customer.

Delivery times may vary depending on the workload of courier service providers and public holidays.

Thank you for shopping in our online store www.henry-moon.lv!

If you are not completely satisfied with your purchase, we will be happy to help.

Returns

Within 14 days of receipt (Article 12 of the Consumer Protection Act (CPRA)), you may return or exchange any product purchased from www.henry-moon.lv if:

- the product is not the right size,

- a manufacturing defect was detected upon receipt of the product *.

* The seller is not liable for defects which occur after the goods have been handed over to the buyer, or for defects caused by improper use of the goods.

Conditions for Returns

Goods to be returned must:

- be in the original packaging;

- Without any signs of use (wear and tear, all labels and protective stickers must be intact) or damage, indicating that the product has been used*.

- All original invoices (delivery notes), receipts and other proof of purchase must be retained.

* www.henry-moon.lv may not accept returns if there is no proof of purchase, product has been used, damaged, original packaging is missing, parts are missing, labels are missing, original stickers have been removed.

Order Cancellation 

The buyer has the right to cancel the order if the product has not yet been handed over to the delivery service provider or has not been collected at the showroom. To cancel the order, the buyer must contact us as soon as possible by writing to info@henry-moon.lv and indicating the order number. 

If the order has already been handed over for delivery or delivered, it is subject to the product return and withdrawal procedures described in these terms. 

Return Policy

If you choose to return an item, please contact us at info@henry-moon.lv with your name, order number, and the reason you wish to return the item. We will contact you to determine the return method:

- You may return/exchange the item yourself:

At "Henry Moon" salon, Riga, 23/25 Terbatas Str., tel. +371 67311706, +371 25779931

Swarovski salon "ALFA Akropole", Brivibas gatve 372, Riga, phone +371 20228882

- By sending the goods through Omniva/DPD. In this case you have to wait until a member of our staff will contact you and send a return request. The product must be properly packed and accompanied by a proof of purchase and a completed return application form.

Important! You are responsible for the safety of the product during transportation!

Refund

Once your returned items have been received and checked for compliance with our return policy, we will notify you that we have received your returned items. If all conditions for a return are met, we will refund your money within 30 calendar days from the date of acceptance of the merchandise.

Refunds are generally issued using the same payment method that the customer used for the transaction (for example, a payment card or bank transfer), unless otherwise agreed between the parties and provided that no additional costs are incurred by the consumer.

The refund will be made according to the original method of payment or to the account, you specified on your return application.